Job title: Administrator
Working at the Almshouses: Since May 2005
1. What does your job entail?
I’m the first person most callers will see or speak to – I show people round and I deal with the administrative side of the admissions procedure, including liaison with social services and hospital staff. I support the Head of Care, her deputies and staff with a reliable administration service so the Almshouses can provide services 24/7. Of course I do lots of letters, emails, postage, spreadsheets for payrolls, banking and monitor the budget in addition to ordering equipment, stationary, wine for functions, vehicles tax and many more tasks. I also make sure the residents’ shop is well stocked!
2. What were you doing before you came to the Almshouses?
I was secretary and PA to the matron at the Nuffield Hospital and before that I worked at BT for various senior managers
3. What was your first day like?
I applied for a job at the Almshouses as an administrative assistant for 5 mornings a week. As it turned out, the administrator didn’t take up her post so I took on that role too.
The first thing I was asked to do when I started work was to go into town with a resident and help her buy a dress!
4. What do you most enjoy about your work at the Almshouses?
I enjoy talking with the people who live here and who come to the Day Care Centre. People love to talk and to tell you about themselves. All the Almshouse people have had a life before they came here, lives that we’ll never experience. It’s a privilege to learn about them and their experiences.
5. What impact do you think your work is having?
Although my contribution isn’t as direct as it is for carers, I know that what I do improves the quality of life of the people here. Without efficient administration a lot of things wouldn’t run smoothly! I don’t physically do the caring but I support those who do and I find that enormously satisfying.
6. What sort of training have you had since you have been at the Almshouses?
NVQ in Business Administration, health and safety, infection control, Albac, manual handling and safeguarding vulnerable adults, first aid.
7. What changes have you seen during your time at the Almshouses?
The Almshouses have developed to meet the needs of older disabled people and the quality of accommodation and care is now much higher than it used to be. People are staying in their own homes for much longer than they used to which means that by the time they get to us, their care needs are higher than they were when I first came to work here in 2005. At that time there were people living in sheltered flats who’d had been here a long time and who were pretty fit compared with people living in our very sheltered flats now.
8. What about the future? Where do you see yourself in 5 years time?
I see myself as still here – The Seckford Foundation is a very good employer, and I love my job.
9. What is the nicest thing anyone has said to you about your work at the Almshouses?
“We’d called lots of places but when we rang the Almshouses and spoke to Amanda, she was so helpful we knew this was going to be the one for us – even before we’d seen it!”